RCM Eye Hospital Completes Digital Journey with New Feedback System.
Following the successful launch of our Digital Registration, RCM Eye Hospital is excited to announce the final phase of our modern patient journey: The Digital Feedback Desk.
Closing the Loop on Modern Care
At RCM, “Traditional Care” means listening to our patients. To ensure every voice is heard instantly and accurately, we have replaced old-fashioned suggestion boxes with a high-speed Digital Review System.
A Seamless Exit Experience
We understand that after a treatment or an injection, our patients value a quick and easy exit. Our new feedback system is designed for maximum speed and accessibility:
Large-Scale Emojis: Designed specifically for patients with blurred or recovering vision.
10-Second Review: A streamlined process that respects your time.
Direct Clinical Link: Feedback goes directly to our management team to ensure the highest standards of hygiene and care.
Our Vision for 2026
“The digital journey isn’t just about how you check in; it’s about how you feel when you leave,” says the RCM Medical Team. “By digitizing our feedback, we can react instantly to patient needs, making our ‘Modern Convenience’ promise a reality for every person who walks through our doors.”
How to Participate
On your next visit to our Tripunithura facility, simply look for the Feedback QR Codes at the Pharmacy or the Main Exit. A quick scan allows you to rate your treatment and share your experience without ever needing a pen or paper.
RCM Eye Hospital: Your Vision Is Our Mission.